FAQ
Please browse our frequently asked questions, and feel free to call us if your question is not answered here. We are always here to help!
Garage Doors
How do I buy a garage door from Overhead Door?
Please contact us to request an estimate, complete our online request form, or stop by our showroom. We look forward to meeting you!
How do I get my garage door repaired?
Garage doors are the largest moving object in your home and the most dangerous. Do not attempt to repair your own garage door. Please contact us to request service. Our team is fully trained in how to repair your garage door properly.
Can my garage door be painted?
Many of our residential garage doors can be painted. Please see your owner’s manual for specific painting instructions. In addition, most of our commercial doors can be powder coated. We offer 197 powder coat colors to best complement the look of your home or your facility.
Can I replace a section of my door or do I need to replace the whole door?
Yes, replacing only a section of your garage door is possible in some cases; however, depending upon the damage involved, the entire door may need to be replaced. Contact us to evaluate your specific situation and determine recommendations for the best solution.
What is R-value and how does it benefit me?
R-Value is a measure of thermal efficiency; the higher the R-value the greater the insulating properties of the door. Overhead Door Corporation uses a calculated door section R-value for our insulated doors. We have several door styles to meet your insulated door needs for both residential and commercial applications. View a list of all doors and their R-values.
Do you have architect resources?
Yes. Visit Overhead Door Corporation’s Architect’s Corner for technical and specification information on our commercial doors. This tool allows you to download full product specifications, CAD drawings, BIM models, and product brochures with a few simple clicks.
Do your garage doors come with a warranty?
Yes. You can view warranty information on Overhead Door Corporation’s warranty page.
Where can I find the owner’s manual for my garage door?
You can find the owner’s manual for all products on Overhead Door Corporation owner’s manual page.
Garage Door Openers
How do I buy a garage door opener from Overhead Door?
Please contact us to request an estimate, complete our online request form, or stop by our showroom. We look forward to meeting you!
What is the difference between the screw, belt and chain drive garage door openers?
- Screw Drive — Powerful, fast and quiet. Maximum power for heavy doors.
- Belt Drive — Quiet and smooth performance. Ideal for garages adjacent to living areas.
- Chain Drive — Rugged and reliable. Suitable for most garage doors.
- What garage door opener should I buy?
How can I get a new remote control for my garage door opener?
- For openers manufactured after 1980, Overhead Door® remote controls can be purchased from us directly. You are welcome to visit our showroom for assistance.
- For openers manufactured prior to 1980, an Overhead Door® remote control may still be available. In order to assist you, we would need to know the model and radio frequency of the garage door opener. Feel free to give us a call or visit our showroom so that we may assist you.
- We also offer replacement remote controls for most major garage door opener manufacturers including Genie, LiftMaster, Chamberlain, Sears, and Linear.
How do I program my wireless keypad to open and close my garage door?
You can get the programming instructions for the OKP and OWKP wireless keypad in the support section of the Overhead Door Corporation’s website.
How can I program a garage door opener to work with my HomeLink® system?
To program the HomeLink® transceiver, some vehicles may require the ignition to be turned on or the vehicle to be running. For additional garage door opener help, view the HomeLink® programming instructions.
What are Series I and Series II electronics for wall consoles and buttons?
Overhead Door integrates different technology into its openers and wall consoles. The technologies are known as Series I, Series II and Series III. Series II is backwards compatible to Series I. Series III is not backwards compatible without additional purchased parts. Contact us today for further details. If the date code of your opener is 041217 or higher, you can use a Series II wall console with your opener. If not, you must use a Series I wall console for your opener.
Do your openers come with a warranty?
Yes. You can view warranty information on Overhead Door Corporation’s warranty page.
Where can I find the owner’s manual for my opener?
You can find the owner’s manual for all products on Overhead Door Corporation’s owner’s manual page.
What is the difference between an AC and DC garage door opener?
Garage door openers powered by an AC motor are typically louder, larger and heavier since they require more components. Garage door openers powered by a DC motor offer the most power and are the smoothest running motors in the industry. They are quieter and lighter and allow more features on the opener like soft start and stop which reduces wear and tear on the door and motor.
Which model garage door openers have motion detection lighting?
The Overhead Door Destiny 1500, Destiny 1200 and Odyssey 1200 all have motion detection lighting.
What horsepower garage door opener do I need for my size garage door?
Since all Overhead Door garage door openers utilize DC motors, they are not measured in horsepower. DC motors are measured by their actual lift capacity. Lift capacity is a more accurate measurement of the strength and power of a garage door opener. Overhead Door offers different model garage door openers utilizing 24 volt and 140 volt DC motors with lifting capacities that range from 500 to 850 lbs.
What model garage door openers have the brightest lighting?
The Overhead Door Legacy 920 model garage door openers offer the option of integrated LED lighting. Integrated LED lighting provides bright, long-lasting, energy-efficient illumination designed to eliminate garage door opener remote interference.
